Your workflow is unique 👨‍💻 -  tell us how you use Dropbox here.

Forum Discussion

Mambler215's avatar
Mambler215
Explorer | Level 3
1 year ago

I've paid for Dropbox through PayPal, but it shows I'm on the Basic plan.

I have been paying for Dropbox via Paypal for almost a year now but I use Dropbox infrequently. When I went to access my Dropbox account today, it shows that I'm on the Basic plan with no billing his...
billing
Dropbox Basic
Payments
Plans
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 year ago

Since you reached out to our team on X as well, I would suggest either continuing with us or them, to avoid any confusion, Mambler215.

 

Have you been assisted by the Dropbox team on X?

Mambler215's avatar
Mambler215
Explorer | Level 3
1 year ago
I’ll try continuing through X. Thanks for your prompt responses.

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!