Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

brookklynn's avatar
brookklynn
Helpful | Level 6
4 years ago

I've paid for my account but it's not showing up

My account was charged for a new month's subscription yesterday. Then this morning, I get an email telling me that my account is full, out of space, no longer syncing. I went to my account and logged...
billing
Dropbox Basic
Payments
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago
Thanks for the ticket ID, I've gone ahead and prioritized it to expedite matters on your behalf.
bva974's avatar
bva974
Helpful | Level 5
3 years ago

Hi,

 

Same problem here. Can you help ?

 

Thanks.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey bva974, sorry to see you're having this issue.

     

    How did you initially upgrade your account? 

     

    Was it from our website (billed through credit card) or from the Dropbox app on your mobile device (billed through iTunes/Google Play)?

    • bva974's avatar
      bva974
      Helpful | Level 5
      3 years ago

      Hi,

      I canceled my plan through the Apple Store and got another one through the Dropbox site.

      Problem solved.

      Thanks.

    • Starr58's avatar
      Starr58
      Explorer | Level 3
      3 years ago
      I'm having the same issue, too. It was paid through ITunes. I paid for 2TB. I really need this for work. I've tried everything I could find to fix it, but no luck yet. Please help if you can.
      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Sorry to see that you're having this issue, Starr58.

         

        Have you tried restoring your purchase by following these steps?

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!