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Forum Discussion

brookklynn's avatar
brookklynn
Helpful | Level 6
4 years ago

I've paid for my account but it's not showing up

My account was charged for a new month's subscription yesterday. Then this morning, I get an email telling me that my account is full, out of space, no longer syncing. I went to my account and logged...
billing
Dropbox Basic
Payments
bva974's avatar
bva974
Helpful | Level 5
3 years ago

Hi,

 

Same problem here. Can you help ?

 

Thanks.

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey bva974, sorry to see you're having this issue.

 

How did you initially upgrade your account? 

 

Was it from our website (billed through credit card) or from the Dropbox app on your mobile device (billed through iTunes/Google Play)?

  • bva974's avatar
    bva974
    Helpful | Level 5
    3 years ago

    Hi,

    I canceled my plan through the Apple Store and got another one through the Dropbox site.

    Problem solved.

    Thanks.

  • Starr58's avatar
    Starr58
    Explorer | Level 3
    3 years ago
    I'm having the same issue, too. It was paid through ITunes. I paid for 2TB. I really need this for work. I've tried everything I could find to fix it, but no luck yet. Please help if you can.
    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Sorry to see that you're having this issue, Starr58.

       

      Have you tried restoring your purchase by following these steps?

      • Starr58's avatar
        Starr58
        Explorer | Level 3
        3 years ago
        Yes, I tried. It says unable to restore purchases. Error 409

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