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Forum Discussion

brookklynn's avatar
brookklynn
Helpful | Level 6
4 years ago

I've paid for my account but it's not showing up

My account was charged for a new month's subscription yesterday. Then this morning, I get an email telling me that my account is full, out of space, no longer syncing. I went to my account and logged...
billing
Dropbox Basic
Payments
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey bva974, sorry to see you're having this issue.

 

How did you initially upgrade your account? 

 

Was it from our website (billed through credit card) or from the Dropbox app on your mobile device (billed through iTunes/Google Play)?

bva974's avatar
bva974
Helpful | Level 5
3 years ago

Hi,

I canceled my plan through the Apple Store and got another one through the Dropbox site.

Problem solved.

Thanks.

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