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Forum Discussion

brookklynn's avatar
brookklynn
Helpful | Level 6
4 years ago

I've paid for my account but it's not showing up

My account was charged for a new month's subscription yesterday. Then this morning, I get an email telling me that my account is full, out of space, no longer syncing. I went to my account and logged...
billing
Dropbox Basic
Payments
Maikel21's avatar
Maikel21
Explorer | Level 3
3 years ago
Hey Hannah,

Yes this is correct.
Please do Email me on the adress that ends with ...21@gmail.com
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Thanks, Maikel21, I just sent you an email, so I'll see you there!

  • Tes_Salarin's avatar
    Tes_Salarin
    New member | Level 2
    3 years ago

    Same issue here. I've just paid for the 2TB upgrade and still resulting as Basic (so my files are not sync and my storage is full). Please, I need assitance because I need it for work. I thought it would be immediate after paying but this problem seems to persist...

     

    Thanks, 

    TS

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      How did you pay for your subscription, Tes_Salarin?

       

      Did you upgrade directly through our site or from the Dropbox app (billed through iTunes/Google Play)?

      • Crystal M Stewart 's avatar
        Crystal M Stewart
        Explorer | Level 3
        3 years ago
        This is also happening to me. I paid for my subscription via Google Play. Now it's saying I don't have any storage. It also now won't let me log into the app AT ALL because I "haven't paid" and don't have enough devices.
  • Maikel21's avatar
    Maikel21
    Explorer | Level 3
    2 years ago

    Hello Hannah,

     

    I tried upgrading through ideal again. And it failed yet again.
    This time it does show that i have a Dropbox plus subscription, but i only have acces to the Basic 2 GB storage. 

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hey Maikel21, thanks for bringing this to our attention.

       

      If you go to your account's plan page, is that what you see about your plan and storage?

      • Maikel21's avatar
        Maikel21
        Explorer | Level 3
        2 years ago

        Hey Hannah, 

        It seems like it takes an hour or 2 to update the storage. It's saying the correct 2TB storage now. The only thing i'm missing is any kind of order confirmation. Could i receive one through the mail?

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