Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

brookklynn's avatar
brookklynn
Helpful | Level 6
4 years ago

I've paid for my account but it's not showing up

My account was charged for a new month's subscription yesterday. Then this morning, I get an email telling me that my account is full, out of space, no longer syncing. I went to my account and logged...
billing
Dropbox Basic
Payments
Tes_Salarin's avatar
Tes_Salarin
New member | Level 2
3 years ago

Same issue here. I've just paid for the 2TB upgrade and still resulting as Basic (so my files are not sync and my storage is full). Please, I need assitance because I need it for work. I thought it would be immediate after paying but this problem seems to persist...

 

Thanks, 

TS

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

How did you pay for your subscription, Tes_Salarin?

 

Did you upgrade directly through our site or from the Dropbox app (billed through iTunes/Google Play)?

  • Crystal M Stewart 's avatar
    Crystal M Stewart
    Explorer | Level 3
    3 years ago
    This is also happening to me. I paid for my subscription via Google Play. Now it's saying I don't have any storage. It also now won't let me log into the app AT ALL because I "haven't paid" and don't have enough devices.
  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks Crystal M Stewart , I just sent you an email, so we can investigate internally.

     

    See you there!

  • Crystal M Stewart 's avatar
    Crystal M Stewart
    Explorer | Level 3
    3 years ago
    Thanks, Hannah. I replied!

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!