Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

cat_hmuaokc's avatar
cat_hmuaokc
Helpful | Level 5
3 years ago
Solved

I've paid for Plus but it's not on my account

I have been using the same Dropbox account for nearly a decade. I am currently being charged $9.99 per month for the Plus Plan, yet Dropbox says I have the Basic Plan and need to upgrade before being...
billing
Dropbox Plus
Payments
Plans
upgrades
  • cat_hmuaokc's avatar
    cat_hmuaokc
    3 years ago

    No worries. I appreciate any help. 

    Yes, I am paying through iTunes. Maybe this is the issue?

     

    On the linked page, it now shows I have the Plus Plan. As of today, it suddenly shows I am not exceeding my storage and now shows invoices for all payments made via iTunes. I'm not sure what changed, but it appears as though the issue is resolved. 

     

    I greatly appreciate everyone's willingness to help and prompt responses. 

cat_hmuaokc's avatar
cat_hmuaokc
Helpful | Level 5
3 years ago

Hi, Jay. Thank you for the response.

I am able to see payments on the linked page through January 2020. In my email, I have receipts for monthly payments of $11.99 for Dropbox Plus via Apple dated back to March 2020. The most recent payment was made on August 5, 2023. 

I don't specifically recall which I used to upgrade, but it is likely that I upgraded to the Plus Plan on the mobile app.

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey cat_hmuaokc, sorry to jump in here, but what do you see in the plan tab of your account settings here?

 

Also, are you currently paying for your Dropbox subscription through Apple iTunes?

  • cat_hmuaokc's avatar
    cat_hmuaokc
    Helpful | Level 5
    3 years ago

    No worries. I appreciate any help. 

    Yes, I am paying through iTunes. Maybe this is the issue?

     

    On the linked page, it now shows I have the Plus Plan. As of today, it suddenly shows I am not exceeding my storage and now shows invoices for all payments made via iTunes. I'm not sure what changed, but it appears as though the issue is resolved. 

     

    I greatly appreciate everyone's willingness to help and prompt responses. 

    • AndrewM1's avatar
      AndrewM1
      New member | Level 2
      3 years ago

      I am having the same issue.

      Can't cancel. I can't change my billing. I have been paying for this service for nearly 10 years. I don't think I bought through iTunes. I don't know how to check this. I checked subscriptions on my phone. Don't see anything. Can someone help?

      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hey AndrewM1, sorry to hear about this.

         

        Could you clarify what exactly is shown in your plan tab at the moment and where are you noticing the charges for your subscription? 

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!