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Forum Discussion

cat_hmuaokc's avatar
cat_hmuaokc
Helpful | Level 5
3 years ago
Solved

I've paid for Plus but it's not on my account

I have been using the same Dropbox account for nearly a decade. I am currently being charged $9.99 per month for the Plus Plan, yet Dropbox says I have the Basic Plan and need to upgrade before being...
billing
Dropbox Plus
Payments
Plans
upgrades
  • cat_hmuaokc's avatar
    cat_hmuaokc
    3 years ago

    No worries. I appreciate any help. 

    Yes, I am paying through iTunes. Maybe this is the issue?

     

    On the linked page, it now shows I have the Plus Plan. As of today, it suddenly shows I am not exceeding my storage and now shows invoices for all payments made via iTunes. I'm not sure what changed, but it appears as though the issue is resolved. 

     

    I greatly appreciate everyone's willingness to help and prompt responses. 

AndrewM1's avatar
AndrewM1
New member | Level 2
3 years ago

I am having the same issue.

Can't cancel. I can't change my billing. I have been paying for this service for nearly 10 years. I don't think I bought through iTunes. I don't know how to check this. I checked subscriptions on my phone. Don't see anything. Can someone help?

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey AndrewM1, sorry to hear about this.

 

Could you clarify what exactly is shown in your plan tab at the moment and where are you noticing the charges for your subscription? 

  • AndrewM1's avatar
    AndrewM1
    New member | Level 2
    3 years ago

    It says drop box basic. But if i go to billing it shows i am paying for drop box plus for the last few years.

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      How are you paying exactly AndrewM1?

       

      If you had upgraded via the website, you can try our self served look up tool to identify the email address that's associated with your charges. 

       

      I hope this helps and please keep me posted!

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