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I've paid for Plus but it's not on my account
I have been using the same Dropbox account for nearly a decade. I am currently being charged $9.99 per month for the Plus Plan, yet Dropbox says I have the Basic Plan and need to upgrade before being...
No worries. I appreciate any help.
Yes, I am paying through iTunes. Maybe this is the issue?
On the linked page, it now shows I have the Plus Plan. As of today, it suddenly shows I am not exceeding my storage and now shows invoices for all payments made via iTunes. I'm not sure what changed, but it appears as though the issue is resolved.
I greatly appreciate everyone's willingness to help and prompt responses.
Hannah
Dropbox Community Moderator
Dropbox Community ModeratorSorry, AJskah01, just to confirm, was the payment made through iTunes or PayPal?
If it was through iTunes, do you have your purchase receipt?
It was purchased through Apple services, paid for with my PayPal account.
Apple purchase receipt order
ID: MSSSZWLKG7
Document NO. 125715610148
I don’t think you can by things through PayPal like that, PayPal is a money transfer service.
Correction I purchased Drop Box Professional Annual (yearly) as listed on the receipt. Still purchased through Apple, still paid for through PayPal.
Apple purchase receipt order
ID: MSSSZWLKG7
Document NO. 125715610148
I don’t think you can by things through PayPal like that, PayPal is a money transfer service.
Correction I purchased Drop Box Professional Annual (yearly) as listed on the receipt. Still purchased through Apple, still paid for through PayPal.
- Hannah
Thanks, AJskah01, can we send you an email, so we can look further into this?
Yes please and thank you.
[email removed as per Community Guidelines]
