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I've paid for Plus but it's not on my account
I have been using the same Dropbox account for nearly a decade. I am currently being charged $9.99 per month for the Plus Plan, yet Dropbox says I have the Basic Plan and need to upgrade before being...
No worries. I appreciate any help.
Yes, I am paying through iTunes. Maybe this is the issue?
On the linked page, it now shows I have the Plus Plan. As of today, it suddenly shows I am not exceeding my storage and now shows invoices for all payments made via iTunes. I'm not sure what changed, but it appears as though the issue is resolved.
I greatly appreciate everyone's willingness to help and prompt responses.
Jay, I apologize for overlooking your reply this weekend. I don't know what happened, but I want to assure you that I am absolutely okay with you reaching out to me via the email you see associated with my forum account and of course with my Dropbox account as well.
I look forward to your message and/or email and thank you profusely for assisting me to resolve this ridiculous issue so I can regain the full use of the storage space and sync / backup services I've been paying for this entire time and have grown so reliant upon for well over a decade now.
Sincerely,
Brendon
Jay, also I apologize if I violated community guidelines by posting the screenshot(s) in my prior response from last week. I tried to eliminate personally identifying info from being included but I must've missed something & I appreciate you continuing to work with me despite the oversight on my part.
B
