I've started trial of Dropbox Backup plan but I canot see it in my subscriptions and I cannot cancel

Question

I've started trial of Dropbox Backup plan but I canot see it in my subscriptions and I cannot cancel.

My subscriptions page has only the basic and it uncancelable. it sais:

Dropbox Basic
2 GB of storage to help you store and share files. Renews on at €71.88 (with addons and any discounts applied).

My received mail:

Welcome to your 6 month trial of the Dropbox Backup plan! Here’s your receipt:

You’ll be charged €71.88 including applicable tax, (minus any applicable credits or promos) yearly until you cancel (https://www.dropbox.com/help/158) your subscription. Previous charges won’t be refunded (https://www.dropbox.com/terms) when you cancel unless it’s legally required https://www.dropbox.com/help/9069.

eucaleb · Answer

there is no button "Cancel plan at the bottom of the page"&nbsp;

Mark · Answer

Dropbox backup is a separate system to Dropbox, so you can be free/basic on Dropbox but paid for backup.&nbsp;
You need to cancel it on the Backups system. Have a look at www.dropbox.com/backups&nbsp;

eucaleb · Answer

I think that it s because now there is no dropbox backup subscription plan, you just get it with other plans. But I seem to have gotten it standalone. And i can't cancel. There only seems to be one cancellation method and it's from 'manage account

ellybyelly · Answer

I have the same problem as you—I can't find any way to unsubscribe. Hopefully, someone can help solve this mystery.

Megan · Answer

Hey eucaleb &amp; ellybyelly, I'd be happy to see what I can do to help!&nbsp;
What happens when you try to follow the steps shown at this Help Center article?&nbsp;
Let me know, and we'll take it from there!