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Forum Discussion
Left the company tied to my account, lost access, but I'm still being charged
I have recently been charged for dropbox from an account I know longer use or have access to.
I thought before I left the company that i cancelled my membership/turned off auto renew but clearly this isnt the case. I know longer can access the email address I had the account with.
I simply want to cancel the furture charges and get a refund for the charge that i received today.
Does anyone know how i can get assistance with deleteing my old account and getting a refund?
Thank you
3 Replies
- Megan
Dropbox Community Moderator
Hey there, Dlloyd happy Monday!
It'd be happy to help.
You should be able to follow the steps our Community Manager posted here, in order to open a new ticket with our Support.
Once you do that, feel free to reply back to me here and share your ticket number, so that I can locate it on our system.
If you need anything else, don't hesitate to let me know.
Hi Megan,
Thanks for getting back to me so fast.
The ticket number is 24810215
Cheers
