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jonhammer6's avatar
jonhammer6
New member | Level 2
5 years ago
Solved

Lenovo Promotion Issue

I have purchased a new Lenovo Laptop in September 2021. During the initial windows installation, i was prompted for 100 GB dropbox storage for 1 year. Now after installation i am trying to claim 100 ...
Account Settings
Promotions
Storage space
  • Hannah's avatar
    Hannah
    5 years ago
    Hey jonhammer6, thanks for posting today!

    Can I actually reach out to you via email, so we can look into this?

    Thanks!
rishab27's avatar
rishab27
Explorer | Level 3
4 years ago
Existing account but during the claim it did mention that i claim on existing account too
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hi rishab27, did you buy your device new or pre-owned?

  • rishab27's avatar
    rishab27
    Explorer | Level 3
    4 years ago
    New
  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Thanks for the info, I've sent you an email regarding this matter, please could you reply to it as soon as possible.

  • Morfatt's avatar
    Morfatt
    Explorer | Level 3
    4 years ago
    Hello, I am having the same Problem. This is now the 2nd lenovo laptop I have bought in 9 months that only gives me 2GB when it said I can get 100gb. Please could I also get assistance with this?
  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hi Morfatt, happy Monday! 

     

    Let me ask: did you buy your device new or pre-owned?

     

    Also, did Dropbox come preinstalled on the device or did you download it yourself?

     

    Let me know more! 

  • Morfatt's avatar
    Morfatt
    Explorer | Level 3
    4 years ago

    Hi Megan, both laptops were brought brand new without dropbox pre-installed.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hi Morfatt, thanks for the update! 

     

    Did you or anyone else ever sign into Dropbox on your device using an email address other than your current account?

  • Morfatt's avatar
    Morfatt
    Explorer | Level 3
    4 years ago
    Hi Megan, no I was the person to unbox it and switch it on. The lenovo promotion came up for 100gb free, so I clicked it and it installed Dropbox. When I created a new account, I saw it only has 2gb of space unfortunately.
  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    I see. Can I send you an email, in order for us to have a closer look into this Morfatt ? 

  • sahas's avatar
    sahas
    New member | Level 2
    2 years ago

    I have the same issue. Unable to get the 100 gb lenovo promotion. getting only 2 gb. can you help?

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    2 years ago
    sahas wrote:

    I have the same issue. Unable to get the 100 gb lenovo promotion. getting only 2 gb. can you help?

    You just need to log on to the account and complete sign up - note that you cannot have had an account with a promo previously AND the install has to have been preinstalled. If you downloaded a version from the web its not eligible. 

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