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vincentsit's avatar
vincentsit
New member | Level 2
3 months ago
Solved

Lost my subscription after switching to a new Apple ID to renew.

Dropbox Plan Dropbox Professional - Annual (Annual) Payment Method iOS App Store account balance. How did you upgrade? iOS App Store Question or Issue I've managed my Dropbox subscription via...
billing
Payments
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upgrades
  • Hannah's avatar
    Hannah
    3 months ago

    Hey vincentsit, thanks for the reply here and I hope it's okay for me to jump in as well.

    I know you said that the Dropbox app is not currently installed on your device, but can you please install it and use these steps to try and restore your purchase, to see if it works?

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 months ago

Hey vincentsit, thanks for the reply here and I hope it's okay for me to jump in as well.

I know you said that the Dropbox app is not currently installed on your device, but can you please install it and use these steps to try and restore your purchase, to see if it works?

vincentsit's avatar
vincentsit
New member | Level 2
3 months ago

Restoring the purchase solved the problem, thanks.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 months ago

    Hi vincentsit, thanks for updating us on this matter and for letting us know that your issue has been resolved.

    Enjoy the rest of your week!

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