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Loyal since 2014: Refused Retention Discount After Region Change Issues (#26150245)
Dropbox Plan (Plus) Payment Method (Credit Card) How did you upgrade? (Dropbox website)
Ticket ID #26150245
I am a user with over 1.2 TB of data in my dropbox account and with a subscription...
Megan
Dropbox Community Moderator
Dropbox Community ModeratorHey there, jadulhaqueā, I'm really sorry for the inconvenience this situation has caused.
I've taken the time to review your communication with our support team, and I can see that your #26150245 ticket number is still ongoing.
The best course of action is to continue via email with any follow-up questions that you might have. Feel free to reply back to the agent working on your case since they have more advanced tools, and account visibility in order to assist you with this.
In order to help the situation as much as I possibly can, I have left an internal note to the agent working on your case, and shared any info with them from our communication in order to expedite the situation.
Keep in mind that I also changed the priority to "High" and made sure your feedback has been noted, and shared internally.
If anything else comes up, please don't hesitate to reach out.
