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Message from Dropbox about completing date of birth by 1st September or lose Family Plan Access
Does anyone know how to update account details with your date of birth
the link to the article gives not details how to update your date of birth
Hi andy, Due to recent regulations, you...
- Hi all, sorry for jumping in.
I wanted to share the good news that the issue has been resolved.
Our team has been working hard on the matter, and everything should be back to normal now.
You can all enter your DOB, by following the link in the email that was sent.
Thank you for your feedback and reports.
Apologies for any frustration caused.
I've just managed to set my DOB with the link so all good.
While checking my billing I can see that I am due to renew in November, I think that I'll give Rclone a try and put everything in my OneDrive now.
It's been a blast for the past 11 years, but I'm not convinced that this is the place for my files any more after the last week.
Got a nice collection of badges though
Working here now, umm, thanks (?) for sorting the issue out.
Appreciate mistakes happen, but your whole approach to this DOB requirement (and slow response when it went wrong) seems very amateurish; who do you have looking after your change management and comms? They haven't done a good job in this instance and are surely costing you your credibility along with your customers (Your competitors caught up a while ago, there are plenty of other cloud storage offerings now).
I've been a customer for over a decade and I now genuinely worry about what else you don't do well internally and whether I should actually trust you with my data.
If by some chance any senior management in Dropbox read this, feel free to reach out to me, I'd love to help you.
