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Message from Dropbox about completing date of birth by 1st September or lose Family Plan Access
Does anyone know how to update account details with your date of birth
the link to the article gives not details how to update your date of birth
Hi andy, Due to recent regulations, you...
- Hi all, sorry for jumping in.
I wanted to share the good news that the issue has been resolved.
Our team has been working hard on the matter, and everything should be back to normal now.
You can all enter your DOB, by following the link in the email that was sent.
Thank you for your feedback and reports.
Apologies for any frustration caused.
@Hunter no, I'm sorry, but your response doesn't cut it! Your first response in this entire thread is AFTER it's resolved? Has your customer service team received any training whatsoever?
You should have been on this thread from the start posting hourly updates including verbose responses direct from your engineering team, with sensitive information removed, of course: the issue was reported, the issue was identified and logged and escalated internally, code was checked out, updated, pushed back into code repositories, testing teams and sandboxes were re-tasked etc etc.
This attitude displays a complete lack of customer empathy. You just want our revenue.
After I’ve got myself up off the floor. I complained on my ticket about the awful customer service and debacle amd this is their reply. What a way to treat customers
Thanks for contacting us.
My name is Sara, I work for the Account Security team with Dropbox, and I will be happy to help you with your request.
From my understanding you are unable to update your date of birth on your Dropbox account, correct?
Thanks for reporting this issue. This issue is now fixed and should be working properly.
Apologies for any inconvenience this may have caused, and thanks again for bringing this to our attention.
