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Message from Dropbox about completing date of birth by 1st September or lose Family Plan Access
Does anyone know how to update account details with your date of birth
the link to the article gives not details how to update your date of birth
Hi andy, Due to recent regulations, you...
- Hi all, sorry for jumping in.
I wanted to share the good news that the issue has been resolved.
Our team has been working hard on the matter, and everything should be back to normal now.
You can all enter your DOB, by following the link in the email that was sent.
Thank you for your feedback and reports.
Apologies for any frustration caused.
Megan
Dropbox Community Moderator
Dropbox Community ModeratorHey guys, thank you for posting here!
Your comments on this feature have been quite helpful, and I will do everything I can to ensure that your voice is heard. I will pass on your comments to the relevant departments so that we can further improve our product.
Keep in mind that this change happened in order for Dropbox to comply with legal regulations, which isn't something we can change at the moment because it doesn't fall within our scope of control.
I hope this clarifies.
Many thanks Megan,
Can I say thank you for reaching out regarding the Age-Gating issue. I very much appreciate it.
If you have the time, it would be enlightening to be directed towards the legislation (US legislation, I presume) or regulation that Dropbox has had to comply with?
In short, it'd be really useful to read further as I imagine I was not the only Dropbox account holder to be effected negatively by this.
In short, your users do appreciate what it's taken for Dropbox to deal with all this.
For my part, I ended up with a positive result and truly wish to thank the Support Team, particularly Addison, Jake and Nina. These individuals did a great job in resolving the age-gating in my case.
So all the best & cheers!
Ross
