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Message from Dropbox about completing date of birth by 1st September or lose Family Plan Access
I received the same email & have the same issue. I can't find where to update the DOB from! This truly frustrating for how much we pay for this service. Not to mention that we store important persona...
Hi everyone, as this is account-specific information, if you've been receiving these notifications, please could you contact the support team directly in order for them to assist further on their end.
This issue has now re-emerged and the link I received to confirm my Date of Birth just forwards me to my Home page. I can't find any place to enter or confirm my Date of Birth on either the web app or the desktop app.
the same for me!!! I have tons of information on my family account and do not know what to do.
- Hannah
Dropbox Community Moderator
Hey dazoom, iksor and Vahab Solgi, thanks for alerting us to this.
Can you all just confirm that you don't see any prompt to add your date of birth, when you sign in your account online?
Confirmed. I don't see any prompt when I click on the link and it takes me to my Dropbox account.
- Jay
Hi everyone, as this is account-specific information, if you've been receiving these notifications, please could you contact the support team directly in order for them to assist further on their end.
Confirmed. I also don't see a prompt.
Hannah I can confirm I also received the email and prompts on all my devices, but clicking on them simply takes me to the online dashboard, with no prompt and nowhere to add the date of birth.
Same. Notification re: DoB with link, click the link and no prompt at all. Nothing.
