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Message from Dropbox about completing date of birth by 1st September or lose Family Plan Access
I received the same email & have the same issue. I can't find where to update the DOB from! This truly frustrating for how much we pay for this service. Not to mention that we store important persona...
Hi everyone, as this is account-specific information, if you've been receiving these notifications, please could you contact the support team directly in order for them to assist further on their end.
Hannah
Dropbox Community Moderator
Dropbox Community ModeratorHey dazoom, iksor and Vahab Solgi, thanks for alerting us to this.
Can you all just confirm that you don't see any prompt to add your date of birth, when you sign in your account online?
Confirmed. I don't see any prompt when I click on the link and it takes me to my Dropbox account.
- Jay
Hi everyone, as this is account-specific information, if you've been receiving these notifications, please could you contact the support team directly in order for them to assist further on their end.
I´m trying that but it redirects me to the help page, there is only a BOT chat.
- Hannah
Can you check if you're signed in to the correct Dropbox account, ARCHIVOfis?
As for you ycova00, you will definitely need to reach out to our support team and let them know what happened.
They'll be able to help you out.
Let me know if you have trouble reaching out to them.
The person on dropbox support chat said....
You cannot enter it your self. Shortly after our chat ends I will send you an email. Please reply to my email with a screenshot of your password or your ID and I will escalate your request to our security team.
What the #$%#@@!!
- Megan
Hello everyone, I hope you're doing well!
You can keep an eye out on all the official domains that Dropbox will use to contact you from, by clicking here.
The best thing for you to do would be to reach out to our Support team, in order for them to be able to assist, along with all the account-specific info they'd need from you. If you already have a ticket number, let me know so I can locate it on our system.
If for whatever reason, someone is facing any trouble when trying to create a ticket, let me know and I'd be happy to open one for you.
Thanks!
Dear Megan , Dropbox Support created two tickets for me but after my answer i haven't received any answer and my account has been closed already!! the numbers are:
- Ticket #16320461
- Ticket #16325501
- Walter
Hey ARCHIVOfis, sorry to jump in here, but I just wanted to let you know that I've sent you an email a little while ago.
Whenever you get the chance, please take a look at your inbox and we'll take it from there.
Thanks for your patience and cooperation.
