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Message from Dropbox about completing date of birth by 1st September or lose Family Plan Access
I received the same email & have the same issue. I can't find where to update the DOB from! This truly frustrating for how much we pay for this service. Not to mention that we store important persona...
Hi everyone, as this is account-specific information, if you've been receiving these notifications, please could you contact the support team directly in order for them to assist further on their end.
Hannah
Dropbox Community Moderator
Dropbox Community ModeratorCan you check if you're signed in to the correct Dropbox account, ARCHIVOfis?
As for you ycova00, you will definitely need to reach out to our support team and let them know what happened.
They'll be able to help you out.
Let me know if you have trouble reaching out to them.
Dear Hannah , yes, i´m in the right account. Using the same username and password as always.
- Jay
Hi ARCHIVOfis, in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?
Jay im using in this forum the same email than my dropbox account [removed per the Community's Guidelines]
- Walter
Hey ARCHIVOfis, sorry to jump, but I just wanted to mention that I've just reached out via email to have a further look internally.
At your convenience, please have a look at your inbox and we'll take it from there.
Hi, Dropbox! I received an invitation to join Dropbox Family but I entered an incorrect birth date. I am of legal age and need to continue working with this Dropbox account. I do not want my account deleted within 48 hours. Please, I need urgent help!
- Hannah
Hey anabranez, thanks for the nudge here.
If you entered your birth date incorrectly, you can simply contact our support team, to let them know and they'll be able to help you resolve this.
- Hi, @hannah! I only have the option to chat with the bot (doesn't solve my problem) and to consult this community. I have not been able to solve the problem with these two options. I wanted to know if there is a way to communicate directly with Dropbox support.
- Hi, @hannah! I only have the option to chat with the bot (doesn't solve my problem) and to consult this community. I have not been able to solve the problem with these two options. I wanted to know if there is a way to communicate directly with Dropbox support.
- Hannah
No worries, may I reach out to you via email myself, so we can look into this?
It would be a great help! I am waiting for your message to my email. Mi e-mail is [removed per Community Guidelines] for this account.
- Hannah
Not a problem, I just sent you an email, so make sure to get back to me when you get a chance!
I have the same problem and its almost impossible to get anything back from Dropbox. Apparently at 53 I am not old enough to have a Droppbox account!
I wanted to upgrade my Dropbox account after having it for three years and they wont let me do it as they say I am not old enough. As a man in his 50's and having had the account for three years, not sure why they think this.
Trying to speak to a Support is impossible. You only ever get through to a Chat Bot who doesn't answer questions I ask. They also terminate the Chat very quickly.
I have been trying to resolve this for months and spent hours and every time I "speak" to a Bot, I get difference answers.
I cant see anywhere where my DOB is listed nor do I recall ever being asked it.
My account is now locked and I have to make a presentation on Monday and cant unless it is unlocked and I can get to the file. They have just told me they dont open over the weekend.
I think people should know what poor service they offer once they are signed up.
