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Forum Discussion

dazoom's avatar
dazoom
Helpful | Level 5
4 years ago
Solved

Message from Dropbox about completing date of birth by 1st September or lose Family Plan Access

I received the same email & have the same issue. I can't find where to update the DOB from! This truly frustrating for how much we pay for this service. Not to mention that we store important persona...
Account Settings
Dropbox Family
Plans
  • Jay's avatar
    Jay
    4 years ago

    Hi everyone, as this is account-specific information, if you've been receiving these notifications, please could you contact the support team directly in order for them to assist further on their end.

ARCHIVOfis's avatar
ARCHIVOfis
Explorer | Level 4
4 years ago

Dear Megan , Dropbox Support created two tickets for me but after my answer i haven't received any answer and my account has been closed already!! the numbers are:

- Ticket #16320461

- Ticket #16325501

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hey ARCHIVOfis, sorry to jump in here, but I just wanted to let you know that I've sent you an email a little while ago.

 

Whenever you get the chance, please take a look at your inbox and we'll take it from there.

 

Thanks for your patience and cooperation. 

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