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Forum Discussion

dazoom's avatar
dazoom
Helpful | Level 5
4 years ago
Solved

Message from Dropbox about completing date of birth by 1st September or lose Family Plan Access

I received the same email & have the same issue. I can't find where to update the DOB from! This truly frustrating for how much we pay for this service. Not to mention that we store important persona...
Account Settings
Dropbox Family
Plans
  • Jay's avatar
    Jay
    4 years ago

    Hi everyone, as this is account-specific information, if you've been receiving these notifications, please could you contact the support team directly in order for them to assist further on their end.

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hi thuth, thanks for posting here! 

 

I've merged you into this thread, because it echoes what others have also expressed.

 

Can you follow Jay's instructions on how to contact our Support team about this? Once you do, let me know the ticket number, so I can locate it on our system. 

 

Thanks a bunch!

thuth's avatar
thuth
Explorer | Level 3
4 years ago

Dear Megan,

 

Thank you for your email. Could you please give me the email of Support Team, so i can email directly to them. Through "Contact Dropbox support", i just can chat with Chatbot and no thing can be solved. I am worry that my account will be disable soon after 48 hours as Dropbox's notice sent to my email. 

 

Looking forward to hearing from you asap. Thank you so much for your consideration and prompt support.

 

Best regards,

Thu Tran

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hi thuth! 

     

    I just sent you an email, and I'll be happy to see you there.

     

    Cheers!

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