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Forum Discussion

dazoom's avatar
dazoom
Helpful | Level 5
4 years ago
Solved

Message from Dropbox about completing date of birth by 1st September or lose Family Plan Access

I received the same email & have the same issue. I can't find where to update the DOB from! This truly frustrating for how much we pay for this service. Not to mention that we store important persona...
Account Settings
Dropbox Family
Plans
  • Jay's avatar
    Jay
    4 years ago

    Hi everyone, as this is account-specific information, if you've been receiving these notifications, please could you contact the support team directly in order for them to assist further on their end.

DC2022's avatar
DC2022
Explorer | Level 3
4 years ago

I mistakenly input the wrong age, as the result, it shows "You do not meet the minimum age requirement to use Dropbox Family."

how to proof of being of age > 16??

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hey DC2022, thanks for bringing this to our attention.

 

Can we actually reach out to you via email, so we can look into this internally?

  • DC2022's avatar
    DC2022
    Explorer | Level 3
    4 years ago
    sure please contact me via my email thanks
    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      4 years ago

      Hi DC2022, and sorry for jumping in. 

       

      I’ve opened a ticket for you, so please reply back to my email, when possible. 

       

      Cheers!

  • fasdb's avatar
    fasdb
    New member | Level 2
    3 years ago

    hi @hannah can you also contact me via email as i have the exact same scenario. thanks.

    • fasdb's avatar
      fasdb
      New member | Level 2
      3 years ago

      hi, i used a shared email with my daughter and my daughter mistakenly clicked on the invite, entered her (my daughter's) name and age, and now it is saying my new dropbox account will be disabled due to being less than the required age.

       

      It says to submit proof of age by contacting support at dropbox.com/support, but the only options I see there are Chatbot and Community.

       

      I want to know how I can submit my proof of age. Thanks.

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hi fasdb, happy Monday! 

       

      I just sent you an email. Reply back to me, and we'll take it from there.

       

      Cheers!

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