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My account expired - can I get it back? What will happen to my files?
Hi Guys,
I really hope you can help me. My problem is that my Dropbox account has expired as of June 3. Is there any way I can get my account back? What will happen to my files? As of now, I can still access my account because it has been downgraded to Dropbox basic.
I hope you can help me.
Thank you!
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- Rich
Super User II
axiom78 wrote:
I was instructed that I could not remove the payment method without affecting the functionality of the services.
And that's true. As Megan mentioned above, removing the payment method immediately downgrades the account. If the intent is to keep the service active until your next billing period and then cancel the automatic renewal that would take place, you simply need to cancel your plan/subscription. Doing so cancels the automatic renewal but leaves your account active until your next billing period, at which time your account is downgraded.
This is incongruous. Removing a payment method should not affect services in a normal logically thinking person. We paid for services for 1 year so provide services for 1 year. Future payment method (which is what it is) is irrelevant once payment has been made for the duration of the services. It is merely a convenience to have the payment method at-the-ready once renewal has arrived. Don't penalize us (or use strong-arm tactics) because we have decided not to renew (i.e. remove our credit card info) early on in the currently paid for services time period.
This is all unfortunate as I have had nothing but good experiences with Dropbox, as well as, with its personnel when I have been in contact with them. The decision not to renew was out of my hands and if it was up to me we would have continued to do business with Dropbox. I am merely just the admin and previous payment method.
