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Joaniemn's avatar
Joaniemn
Helpful | Level 5
2 years ago
Solved

My card has been changed and my account was accessed by someone else, please help

I canceled my free subscription but my credit card has been charged and the account has been hacked. I tried to cancel but the email is not mine so it won't let me cancel. I can't find a phone number to talk to someone - the chat box is worthless. 

cancellations
FAQ
Refunds

14 Replies

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  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Joaniemn, just to clarify: 

     

    I've sent an email message to the email address linked to your Community profile, in order for us to have a closer look into this.

     

    Did you have the chance to check this out and try to reply back to me? 

  • Joaniemn's avatar
    Joaniemn
    Helpful | Level 5
    2 years ago

    I did hit the "verify email" button yesterday - it just takes me to the folders I have. What is my next step?

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Joaniemn! For Megan to further assist, you’ll need to reply back to her email first.

  • Joaniemn's avatar
    Joaniemn
    Helpful | Level 5
    2 years ago

    Megan - Good morning! Just checking in to see if you need anything else from me to get this resolved. I really appreciate your help.

  • Joaniemn's avatar
    Joaniemn
    Helpful | Level 5
    2 years ago

    Thanks - I just verified my email address

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey there Joaniemn!

     

    No worries, I went ahead and opened a ticket on my end for you. 

     

    I'll see you there. Thanks!

  • Joaniemn's avatar
    Joaniemn
    Helpful | Level 5
    2 years ago

    I really need to get this resolved. Any help you can give me is much appreciated. 

  • Joaniemn's avatar
    Joaniemn
    Helpful | Level 5
    2 years ago

    No - I am in the Dropbox website, not logged into my account. To get any customer service, I need to be logged in. I don't see the "I want to look up info..."

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Do you see 'Other' when clicking this option?

     

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