Forum Discussion

tbertsch 's avatar
tbertsch
Explorer | Level 3
1 year ago

My premium account has been paid, but I have access to a Basic plan.

I am getting billed for a premium account but my access online is now the basic account and I have lost all members and files and some of my members have lost account as well.   I need to talk to a l...
Account Settings
Payments
Plans
upgrades
tbertsch 's avatar
tbertsch
Explorer | Level 3
1 year ago

I have answered this already and you replied!

No, I have no other account associated with this email address and the look up tool is not working!  The payment id is [removed per Community Guidelines].  I have submitted several emails and get ticket numbers that obviously mean nothing.  They are ticket #'s 

Ticket #24064816: RE: Dropbot Support Ticket #24046114 

 

 

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 year ago

Hey tbertsch , sorry for jumping in. I just logged a new ticket for you, so that we can check this together. 

 

Please reply to me, when you get the chance.

  • tbertsch 's avatar
    tbertsch
    Explorer | Level 3
    1 year ago

    Ok thanks.

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!