Forum Discussion

pglowaski's avatar
pglowaski
New member | Level 2
2 years ago

Mysteriously charged $120 on PayPal - how can I get a refund?

Hi there--I have the basic plan and was charged 120 though Paypal for a dropbox account.

 

Because I'm actually a basic member I am unable to access customer support to ask for a refund. Credit card finder won't work because the payment went through paypal. When I go to my account info when logged in it doesn't show me signed up for a plan.

 

Any help appreciated!

7 Replies

Replies have been turned off for this discussion
  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi there pglowaski - sorry to hear about this.

     

    In this case, I'd suggest getting in contact with our team using this form. Just make sure to use an incognito window without signing into any Dropbox account and fill in all the relevant information.

     

    Once you do this and get a ticket number from our system, you can share it with us here so that we can look it up in our system as well, if needed.

     

    I hope this gets sorted for you soon.

  • pglowaski's avatar
    pglowaski
    New member | Level 2
    2 years ago

    Hi Walter. Thank you for your response. When I click that link it just takes me to the help page. Not sure what the form is.

     

    Thanks for your help

    p

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Would it be OK if I sent you an email to the email address that's connected to your profile here, on our Community to have a further look internally then pglowaski?

  • pglowaski's avatar
    pglowaski
    New member | Level 2
    2 years ago

    Hi Walter. I am back at my computer and would like to figure this out with you. Can you email me? ? Thank you

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for the nudge on this pglowaski 

     

    I've just responded to your last email, so please have a look at your inbox and we'll take it from there. 

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!