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pglowaski
2 years agoNew member | Level 2
Mysteriously charged $120 on PayPal - how can I get a refund?
Hi there--I have the basic plan and was charged 120 though Paypal for a dropbox account.
Because I'm actually a basic member I am unable to access customer support to ask for a refund. Credit card finder won't work because the payment went through paypal. When I go to my account info when logged in it doesn't show me signed up for a plan.
Any help appreciated!
7 Replies
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- Walter2 years ago
Dropbox Community Moderator
Hi there pglowaski - sorry to hear about this.
In this case, I'd suggest getting in contact with our team using this form. Just make sure to use an incognito window without signing into any Dropbox account and fill in all the relevant information.
Once you do this and get a ticket number from our system, you can share it with us here so that we can look it up in our system as well, if needed.
I hope this gets sorted for you soon.
- pglowaski2 years agoNew member | Level 2
Hi Walter. Thank you for your response. When I click that link it just takes me to the help page. Not sure what the form is.
Thanks for your help
p
- Walter2 years ago
Dropbox Community Moderator
Would it be OK if I sent you an email to the email address that's connected to your profile here, on our Community to have a further look internally then pglowaski?
- pglowaski2 years agoNew member | Level 2
Please do Walter. Thanks for your help
p
- Walter2 years ago
Dropbox Community Moderator
Sure thing pglowaski - you've got
- pglowaski2 years agoNew member | Level 2
Hi Walter. I am back at my computer and would like to figure this out with you. Can you email me? ? Thank you
- Walter2 years ago
Dropbox Community Moderator
Thanks for the nudge on this pglowaski
I've just responded to your last email, so please have a look at your inbox and we'll take it from there.
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