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No access to email to login and cancel my subscription
I left my job that my dropbox subscription is tied to. The subscription was paid for with my credit card and I was reimbursed. Now that I am no longer working there, I want to cancel the subscription, but the work email tied to it no longer exists/I do not have access to it. I have no ability to log in and cancel it. Because I cannot log in, I can only get "assistance" from the Chatbot which is no assistance at all. How does one contact a human being at dropbox in order to explain the situation and get the subscription cancelled?
5 Replies
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- Rich
Super User II
Trapped wrote:
... I want to cancel the subscription, but the work email tied to it no longer exists/I do not have access to it. I have no ability to log in and cancel it. Because I cannot log in ...
You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Three weeks ago I explained I could not cancel a subscription because I do not have access to the work email of an employer I no longer work for. Cannot sign in, I cannot cancel.
I received this wonderful email from Dropbot: Ticket #23954820: Dropbot Support Chat
That's right, a ticket and a promise to follow up. SURE. If I tap the ticket to try to find out if I am actually going to get a response, GUESS WHAT? To access the ticket I need to sign in - the one thing I CANNOT do.
Do any humans actually work at Dropbox? Is there a way to talk to one?
- Hannah
Dropbox Community Moderator
Hi there, Trapped, thanks for reaching out to us again and sorry to see you're still having this issue.
I found your previous post and moved this one to it and from what I can see, Rich gave you some steps to follow, in order to contact our support team directly.
It seems you opened a communication with Dropbot instead, but not to worry! Here's what you need to do:
- Open a private browsing/incognito window and go to this page.
- In the "I want to look up information related to" section, choose "other" and type in an email address you can access.
- Fill out the rest of the form.
- Click "submit".
A new ticket should come to the email address you will provide, which you can access directly from your email, no need to sign in anywhere else.
Let us know once you have your ticket number.
Thanks!
Same boat as the original poster when I try the link you provided in incognito mode I just get redirected. It was much easier to cancel my old AWS account with my old job.
- Hannah
Hey Dan115, the URL changed recently, but you should still be able to submit a help request with our support team if you click on the "need help with a billing issue?" option on the page you get redirected to, of if you go to this page directly (always from incognito).
Just click on "this did not solve my issue" to submit your request.
