Forum Discussion

Trapped's avatar
Trapped
Explorer | Level 3
2 years ago

No access to email to login and cancel my subscription

I left my job that my dropbox subscription is tied to. The subscription was paid for with my credit card and I was reimbursed. Now that I am no longer working there, I want to cancel the subscription...
account access
billing
cancellations
Payments
Dan115's avatar
Dan115
New member | Level 1
2 years ago

Same boat as the original poster when I try the link you provided in incognito mode I just get redirected. It was much easier to cancel my old AWS account with my old job.

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey Dan115, the URL changed recently, but you should still be able to submit a help request with our support team if you click on the "need help with a billing issue?" option on the page you get redirected to, of if you go to this page directly (always from incognito).

Just click on "this did not solve my issue" to submit your request.

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