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syncer's avatar
syncer
Helpful | Level 5
3 years ago
Solved

Offered Dropbox Basic Extra Plan $1.99 month but can't find plan

I was recently offered a $1.99/month plan for 100GB while I was logged into Dropbox. Unfortuantely, I was on a plane so wasn't able to sign up in time. When I logged in later the offer didn't appear. I tried chatting to a sales agent online and they said I should have received an email which I don't remember seeing and may have gone to my spam folder.  They weren't able to help and said I needed to log a ticket to get a specialist to look into this.

 

Unfortunately, as I am on a free account I don't have the option to log a ticket so what do I do?

Plans
upgrades

34 Replies

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  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey Miriam28, sorry to hear you're having issues with this.

     

    May we reach out via email to have a further look internally? 

  • Miriam28's avatar
    Miriam28
    Explorer | Level 3
    3 years ago
    Hello Walter, thank you for your quick reply. Yes, you may contact me through email.
  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi Miriam28, I hope you're doing well!

     

    I just sent you an email, reply back and we'll take it from there. Thanks! 

  • mbkitmgr's avatar
    mbkitmgr
    Explorer | Level 3
    3 years ago

    I too am getting offered the Basic Extra plan while logged into the website.  I tried to locate details of the plan but cant find any specifics.  Has anyone seen details - devices, storage, users, platforms etc.  I've been DBX for many years now. I tried to get details via Chat and when the "attendant" was about to provide details the chat session got disconnected, they had not heard of the plan.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi mbkitmgr, I hope you're doing well! 

     

    I'd be happy to do some digging with you, but I'd rather use an email for that due to the nature of the account-specific issue. 

     

    Would it be okay for me to reach out via email? 

     

    Let me know! 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks for the screenshot too, mbkitmgr.

     

    I just sent you an email, so we will continue there.

     

    Cheers!

  • rooduction's avatar
    rooduction
    Explorer | Level 4
    3 years ago



    I am very happy about that! Dropbox finally offers smaller plans.
    I just got offered a "Dropbox Basic Extra"-Plan for 1,99€/month for 50GB.
    ..., but it looks like it was 100GB half a year ago 😞

    In my opinion 100GB would suit the price better than 50GB, as it is more competitive with "the great G."
    (Who offer 100GB 1,99€/month and 200GB 2,99€/month as a small Service AND with discounts on yearly payments.)

  • KooTrek's avatar
    KooTrek
    Explorer | Level 4
    3 years ago

    I also just got the Basic Extra plan for $2.49 CAD for 50GB. Totally agree: offer the 100GB for that and I'd go for it. Happy with my 100GB with Brand G, anyway.

  • mliu's avatar
    mliu
    New member | Level 2
    3 years ago

    Hi there,


    I'm having the same issue as everyone else. Could you please kindly help and contact me via email?

    Cheers,
    M

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