Forum Discussion

Advt27's avatar
Advt27
New member | Level 1
11 months ago

Paid for a subscription but haven't received the storage.

Hi there, I just purchased a subscription, but the storage hasn't increased yet. I see the transaction in my bank and while plan page at Dropbox.com shows that I have the Plus active, yet no storag...
billing
Payments
Storage space
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
11 months ago

Hi Advt27, thanks for bringing this to our attention.

Are you able to see any payments on your account from this page?

Did you originally upgrade via the Dropbox site or the mobile app? On your bank statement, were you charged by Dropbox, iTunes, or Google Play?

If you could send me a screenshot from your account's plan page, I'd love to have a visual too.

This will help me to assist further!

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