Forum Discussion

Advt27's avatar
Advt27
New member | Level 1
11 months ago

Paid for a subscription but haven't received the storage.

Hi there, I just purchased a subscription, but the storage hasn't increased yet. I see the transaction in my bank and while plan page at Dropbox.com shows that I have the Plus active, yet no storag...
billing
Payments
Storage space
kj78's avatar
kj78
New member | Level 1
10 months ago

Hi Nancy, thank you for jumping in. No, that is what makes it curious. I do not use an other mailadress for my dropbox. I can give you my transaction number if that helps? 

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
10 months ago

Hi there, Advt27!

As this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail.
You can do this by opening an incognito/private browsing window, while not signed into any account, and accessing this link.

Once you get a ticket ID from the automated response sent via email in a few minutes, please let me know the number here so I can locate it in our system.

  • kj78's avatar
    kj78
    New member | Level 1
    10 months ago

    Thank you, this is my ticket number Ticket #24786845

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      10 months ago

      Great, thanks for the heads up kj78!

      I was able to locate it, and an agent will be with you as soon as possible. Hang tight! 😇

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