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Advt27's avatar
Advt27
New member | Level 1
11 months ago

Paid for a subscription but haven't received the storage.

Hi there,

I just purchased a subscription, but the storage hasn't increased yet. I see the transaction in my bank and while plan page at Dropbox.com shows that I have the Plus active, yet no storage has been applied nor I can contact support via chat. 

Please help

Thanks in advance

billing
Payments
Storage space

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  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    10 months ago

    Great, thanks for the heads up kj78!

    I was able to locate it, and an agent will be with you as soon as possible. Hang tight! 😇

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