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crj444's avatar
crj444
New member | Level 2
10 months ago

Paid for Dropbox Plus but I'm still on the Basic plan

I paid to upgrade to the Plus plan this morning and my account still shows that I'm out of storage.  There's a receipt in my account showing I paid, but I can't even chat with a customer service pers...
Dropbox Plus
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crj444's avatar
crj444
New member | Level 2
10 months ago

I can't even find WHERE to submit the billing help request.  Following the link just leads me to more help topics.  When I'm logged into my account it shows the transaction but if I click on "receipt" it goes to an error screen.

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
10 months ago

I see, thanks for letting me know about this crj444 - I've just followed up via email so please have a look at your inbox and we'll take it from there. 

 

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