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stenerik's avatar
stenerik
Explorer | Level 3
3 years ago
Solved

Paid for Plus (Annual) but Account Reverted to Basic

I renewed my Dropbox Plus (which I’ve had for quite some time) on August 5th through the App Store, paying $119 for the annual plan. My account has been downgraded to Basic and no longer allows synci...
billing
Dropbox Plus
Mobile
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  • Jay's avatar
    Jay
    3 years ago

    Could you try restoring the purchases in the iOS app by following these steps to see if it helps?

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Are you certain that you're signed into the correct Dropbox account, the same as that in the Dropbox mobile app?

stenerik's avatar
stenerik
Explorer | Level 3
3 years ago

Yes; I can see all my files and also have the below message:

The only thing I can think of is my primary Apple ID is a different email than my dropbox account email. But it has worked fine until this last August 5 renewal. 

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Could you try restoring the purchases in the iOS app by following these steps to see if it helps?

    • stenerik's avatar
      stenerik
      Explorer | Level 3
      3 years ago

      Jay,

       

      Thank you. Such a simple solution. Success! I appreciate your patience and am happily syncing once again!

       

      S-E

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        No worries, glad to have helped out. Enjoy the rest of your week!

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