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Forum Discussion

MikSchreuder18's avatar
MikSchreuder18
Explorer | Level 3
2 years ago
Solved

Payed for the subscription, didnt get the upgrade

Hi there,   An hour ago i've purchased the Dropbox Plus subscription. 119,88 euro's are gone from my bank account, but I did nog recieve the Dropbox Plus update. It still says that I have no ...
billing
Dropbox Plus
Payments
Plans
upgrades
  • Hannah's avatar
    Hannah
    2 years ago

    Great, thanks MikSchreuder18!

     

    I just emailed you, so I'll see you there.

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Is this via the Android or iOS app, as it does affect us on how to locate the purchase?

---

Is dit via de Android- of iOS-app, omdat dit invloed heeft op hoe we de aankoop kunnen lokaliseren?

MikSchreuder18's avatar
MikSchreuder18
Explorer | Level 3
2 years ago

iOS-app, ik heb een iphone

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks, could you try these steps to restore the purchase to your Dropbox account?

    ---

    Bedankt. Kun je deze stappen proberen om de aankoop te herstellen naar je Dropbox-account?

    • MikSchreuder18's avatar
      MikSchreuder18
      Explorer | Level 3
      2 years ago

      Ik heb dat al gedaan. zegt dat ik dat niet kan doen. Lijkt erop alsof ie zegt dat ik de aankoop nooit heb gedaan.. hij zegt dan ook error als ik erop klik Hij zegt: "Kan aankopen niet terugzetten. De bewerking kan niet worden voltooid. (NSURLErrorDomain fout 409.)

    • MikSchreuder18's avatar
      MikSchreuder18
      Explorer | Level 3
      2 years ago

      de BIC is: ADYBNL2A .. het geld is naar die bank gegaan, misschien is er daar iets mis gegaan? ik probeer nu al 3 uur antwoorden te krijgen. ik snap er niks van. 119,88 euro is een heel groot bedrag en ik heb er niks voor gekregen. Zit nu een beetje in de stress.. Sorry.

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Thanks for the info, you'll need to cancel the subscription via iTunes themselves and then re-upgrade via the app, or the Dropbox site directly.

        ---

        Bedankt voor de info. Je moet het abonnement zelf via iTunes opzeggen en vervolgens opnieuw upgraden via de app of rechtstreeks via de Dropbox-site.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Okay, you mentioned you paid through the iOS app. If you didn't pay through iTunes, how exactly did you submit your payment details? Did you instead upgrade on the Dropbox site?

    • MikSchreuder18's avatar
      MikSchreuder18
      Explorer | Level 3
      2 years ago

      Ive upgraded on the app on my phone. Ive paid with IDEAL, it send me to my bankaccount and I paid. the bic code is adybnl2a

      ive googled and it says it's the adyen bank, which has very bad reviews.. 

       

       

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Thanks, MikSchreuder18, can we actually send you an email, so we can investigate this further?

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