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Forum Discussion

MikSchreuder18's avatar
MikSchreuder18
Explorer | Level 3
2 years ago
Solved

Payed for the subscription, didnt get the upgrade

Hi there,   An hour ago i've purchased the Dropbox Plus subscription. 119,88 euro's are gone from my bank account, but I did nog recieve the Dropbox Plus update. It still says that I have no ...
billing
Dropbox Plus
Payments
Plans
upgrades
  • Hannah's avatar
    Hannah
    2 years ago

    Great, thanks MikSchreuder18!

     

    I just emailed you, so I'll see you there.

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Thanks, could you try these steps to restore the purchase to your Dropbox account?

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Bedankt. Kun je deze stappen proberen om de aankoop te herstellen naar je Dropbox-account?

MikSchreuder18's avatar
MikSchreuder18
Explorer | Level 3
2 years ago

de BIC is: ADYBNL2A .. het geld is naar die bank gegaan, misschien is er daar iets mis gegaan? ik probeer nu al 3 uur antwoorden te krijgen. ik snap er niks van. 119,88 euro is een heel groot bedrag en ik heb er niks voor gekregen. Zit nu een beetje in de stress.. Sorry.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for the info, you'll need to cancel the subscription via iTunes themselves and then re-upgrade via the app, or the Dropbox site directly.

    ---

    Bedankt voor de info. Je moet het abonnement zelf via iTunes opzeggen en vervolgens opnieuw upgraden via de app of rechtstreeks via de Dropbox-site.

    • MikSchreuder18's avatar
      MikSchreuder18
      Explorer | Level 3
      2 years ago

      i have not payed through itunes..

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