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MikSchreuder18's avatar
MikSchreuder18
Explorer | Level 3
2 years ago
Solved

Payed for the subscription, didnt get the upgrade

Hi there,   An hour ago i've purchased the Dropbox Plus subscription. 119,88 euro's are gone from my bank account, but I did nog recieve the Dropbox Plus update. It still says that I have no ...
billing
Dropbox Plus
Payments
Plans
upgrades
  • Hannah's avatar
    Hannah
    2 years ago

    Great, thanks MikSchreuder18!

     

    I just emailed you, so I'll see you there.

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Okay, you mentioned you paid through the iOS app. If you didn't pay through iTunes, how exactly did you submit your payment details? Did you instead upgrade on the Dropbox site?

MikSchreuder18's avatar
MikSchreuder18
Explorer | Level 3
2 years ago

Ive upgraded on the app on my phone. Ive paid with IDEAL, it send me to my bankaccount and I paid. the bic code is adybnl2a

ive googled and it says it's the adyen bank, which has very bad reviews.. 

 

 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks, MikSchreuder18, can we actually send you an email, so we can investigate this further?

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