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Forum Discussion

RS2024's avatar
RS2024
Explorer | Level 3
2 years ago

Payment taken twice from UPI mode but didn't receive any confirmation email nor account upgraded

I made payment to clear my last month due billing 23-Apr-2024 for dropbox plus plan. The payment got deducted twice through UPI mode of payment over dropbox website and yet I haven't received any rec...
billing
cancellations
Payments
Refunds
upgrades
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Thanks for the ticket number, RS2024, and for your feedback.

 

I've raised the priority of the ticket, so a member of our team will be getting back to you the soonest possible.

 

You don't have to go through the portal to check for updates on the ticket, you can always find it in your emails (the one you used on the form).

RS2024's avatar
RS2024
Explorer | Level 3
2 years ago

Someone form you team responded that the invoice was vioded and dropbox didn't receive the amount. Then how come their were two deduction charged to Dropbox account from my UPI mode. The person has provided a very unsatisfactory response to the issue. I want someone to immediately call me up to discuss this over call. This is ridiculous customer support, 2 of my working days been wasted till now and yet no resolution. 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Unfortunately our Advanced team can only be reached using an email RS2024.

     

    They need some extra time to investigate cases, hence it's best to continue using the email route. 

     

    As for your questions, I'd suggest that you share any concerns with the agent working with you to resolve your case, simply because we don't have all the available tools here, in our Community to check billing info.

     

    I appreciate your time!

    • RS2024's avatar
      RS2024
      Explorer | Level 3
      2 years ago

      Unfortunately, the agent isn't replying on time to my email (emailed 12+ hrs ago) and this is a time sensitive matter for me since I am unable to work on my job because of DB syncing issue which is a total loss for me. I hope you understand the gravity of the issue and expedite the resolution process. 

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