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RS2024's avatar
RS2024
Explorer | Level 3
2 years ago

Payment taken twice from UPI mode but didn't receive any confirmation email nor account upgraded

I made payment to clear my last month due billing 23-Apr-2024 for dropbox plus plan. The payment got deducted twice through UPI mode of payment over dropbox website and yet I haven't received any rec...
billing
cancellations
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RS2024's avatar
RS2024
Explorer | Level 3
2 years ago

Ticket #23706755, why can't I see this on the portal. I mean seriously DB customer interface is quite a pain to use it. Why can't it be a straight forward process of reaching out to the customers? I don't understand that there's nobody to discuss it for a quicker resolution nor there is a country phone number or something. Moreover, this is an urgent issue which needs to resolved since this account is for my professional work and I can't be stalling around with it. And there's no option for UPI to be selected on the payment type on the suggestion you mentioned in the previous response. 

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi RS2024, I definitely see where you're coming from, as this is a time-pressing issue.

 

I've located your ticket, and changed the priority to High, however please keep in mind that the Specialized agents working on these cases usually have up to 24 hours to reply back. 

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