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Payment through Ideal not working as expected.
I just tried to upgrade my basic plan (after leaving a team plan) to get back to my files. I payed with Ideal which is a payment system used here in the Netherlands. Being offered that option I thought it to be valid, only to find that the upgrade didn't register with Dropbox. Now I can't access my files, which means that I can't get work done.
I checked the forum here to see whether the problem has occurred before and for a couple of years already by the looks of it. Being on a basic plan means that I can't get live support also. Would be nice if dropbox wouldn't offer Ideal as a payment option here in NL if this is the trajectory one has to go through.
So my issue was the same as in the link below. After a couple of hours I recieved a refund and upgraded instead of using iDEAL which doesn't seem to work. All's fine now. https://www.dropboxforum.com/discussions/101001018/upgraded-my-account-to-2000gb-via-ideal-not-working/718968
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I'm signed in as info at key... etc and also have a personal account at coen at key... there wouldn't be a mix up with those two accounts? I upgraded from the info account. Just tried quitting dropbox but that didn't help.
Roga41Dropbox Staff
Oh! That could be a reason. Here is what we need you to do. I need you to submit a ticket to our Support Team so this will be addressed in no time and hopefully get this issue resolved for you. Kindly logout from your Dropbox account before you click this link as this will not work if you are still logged in to any Dropbox account. Here is the link : https://www.dropbox.com/get_help/billing-issue/billing-transaction/logged-out-form Kindly fill that out , and please provide a detailed description of the issue so our team will be able to understand better what is going on . Then click on "Send" once you are done. Please allow within 24 hours for our team to work on your request and you should be getting updates sent to your email . Rest assured this will be worked on as soon as the ticket is submitted.
Thank you for your patience and cooperation on this one
Great, also thanks for your patience and helping me out. As said, really appreciate it.
So my issue was the same as in the link below. After a couple of hours I recieved a refund and upgraded instead of using iDEAL which doesn't seem to work. All's fine now. https://www.dropboxforum.com/discussions/101001018/upgraded-my-account-to-2000gb-via-ideal-not-working/718968
