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PeterNor's avatar
PeterNor
Helpful | Level 6
4 years ago
Solved

Personal plus downgraded by Dropbox

My Personal account was a PLUS plan paid in App Store witch was connected to my Team account. How to get things back to personal Plus again when Dropbox stopped support free teams. Who to contact, ...
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  • PeterNor's avatar
    PeterNor
    4 years ago
    Thanks Walter.
    Iv‘e found this in another tread. Something you suggested another customer.
    It worked for me too.

    In your Dropbox app, tap Account (or Personal if you have paired accounts).
    2. Tap on the gear icon at the top of your screen to access your settings.
    3. Tap on "Restore purchases".
Toshiespeaks's avatar
Toshiespeaks
Helpful | Level 6
4 years ago

Ticket 16491494 I do believe I posted this previously, but I do not see it in the thread.

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Thanks for the ticket ID, I can see that the support agent recently replied to your message. I'd recommend contacting them if you require any further assistance on this matter. 

  • Toshiespeaks's avatar
    Toshiespeaks
    Helpful | Level 6
    4 years ago

    Jay,

     

    No one has been able to assist or resolve this issue.  Stating that it is being handled or that I can seek assistance off the forum via email does not make it true.  That is why we are objecting to this publicly and asking for the functionality to be returned without herculean efforts or large dual subscription fees. Your base of loyal users from the early years is one of the reasons Dropbox's platform has grown.  This change has forced us into look at other company's offerings because Dropbox has offer no real resolution to change that  occurred without real warning or justification.  The unlinking of accounts was thrown into the guise of dismantling of Teams (I have never used Team folders).  I have been able to link accounts for as long as I can remember (I have had the paid subscription since 2014 and the other free account since 2010).  Please offer us an acceptable economical way to relink the accounts.  I was at the doctor's office yesterday and could not access my medical records on my phone because I have my business folder on there, my personal folders disappeared before my eyes as the Wifi connected.  This is beyond frustrating, and my only option is to turn to another provider.

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