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aa_honor's avatar
aa_honor
New member | Level 2
2 years ago
Solved

Seeking help for pending Dropbox subscription refund.

Dear Dropbox Community,   I hope this post finds you well. I'm facing a rather frustrating situation regarding a subscription fee on Dropbox.   Two months ago, I discovered an unexpected su...
billing
cancellations
Plans
Refunds
  • aa_honor's avatar
    aa_honor
    2 years ago

    Dear Megan ,

     

    I'm glad to inform you that I checked my credit card records and found that the refund amount was credited the day after I initiated the refund.

     

    So, the money issue is resolved. It seems that the pending status shown in Dropbox's refund process is not accurate.

     

    Thank you for your suggestions and assistance.

     

    Best regards,

    aa

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey aa_honor, I hope you're doing well!

 

In general it takes 3 to 5 business days for a refund to be processed by payment vendors. If the refund has indeed been applied on our end, then you might need to contact your bank.

 

Have you tried talking to your payment vendor, and asking about this at all? 

 

Keep me posted, and we'll take it from there! 

aa_honor's avatar
aa_honor
New member | Level 2
2 years ago

Dear Megan ,

 

I'm glad to inform you that I checked my credit card records and found that the refund amount was credited the day after I initiated the refund.

 

So, the money issue is resolved. It seems that the pending status shown in Dropbox's refund process is not accurate.

 

Thank you for your suggestions and assistance.

 

Best regards,

aa

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Great news @a aa!

     

    Thanks for the heads up, wishing you a wonderful week ahead! 😀

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