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Forum Discussion

Catalyst-of-Awesomeness's avatar
Catalyst-of-Awesomeness
Helpful | Level 6
4 years ago

Something went wrong message when trying to pay for upgrade

I have been directed to seek your help paying for an upgrade on my account.   I get the same error no matter what computer, or browser (even incognito). It allows me to enter all my payment info, ...
Dropbox Plus
Payments
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upgrades
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

What account is your plan on currently according to this page?

 

Do you see any recent or attempted payments here?

Norfolk VHF's avatar
Norfolk VHF
Helpful | Level 6
4 years ago

If this is phishing, they don't want you to think you have paid, because then you would expect it to show up on DB.  Check your bank to ascertain that no money went out.  I would change my password to be safe.  If you can't do that, be in touch with Support from within DB.

  • Catalyst-of-Awesomeness's avatar
    Catalyst-of-Awesomeness
    Helpful | Level 6
    4 years ago

     

    There are no payment attempts.  It never gets that far along.

     

    Apparently, there is no actual support at DB because sending me here for this conversation was their solution. 

     

    • Norfolk VHF's avatar
      Norfolk VHF
      Helpful | Level 6
      4 years ago

      I have certainly had honest-to-God support at DB myself.  

      Phishers will often sit on their data and wait until you have forgotten about the matter to strike.  If you have no confirmation yet from IT that they sent you that bill, I would still change my password from within DB. 

      • Catalyst-of-Awesomeness's avatar
        Catalyst-of-Awesomeness
        Helpful | Level 6
        4 years ago


        Understood about the Phishers and will head advice to update PW.

         

        It's good to hear there is an actual avenue to get support.

        Can you tell me how you got there?

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