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Forum Discussion
Something went wrong message when trying to pay for upgrade
I have been directed to seek your help paying for an upgrade on my account. I get the same error no matter what computer, or browser (even incognito). It allows me to enter all my payment info, ...
Jay
Dropbox Community Moderator
Dropbox Community Moderator
This is what it looks like when I am trying to upgrade the account. I do see it says it has stopped syncing.
When I click the BLUE box to choose that plan it goes to the next page and this pops up
and box on the right just keeps spinning... like the page is loading... for HOURS
ANd, this grey 'Purchase' box never becomes blue and available to click after I enter payment info.
- Hannah
Hey Catalyst-of-Awesomeness, thanks for all this info.
Can we reach out to you via email, so we can investigate on this internally?
yes.
that would be great
- Walter
No worries Catalyst-of-Awesomeness -- I just send you an email to investigate further.
At your convenience, please take a look at your email's inbox and we'll take it from there.
Hi there,
May I know if you are trying to purchase or upgrade to the Plus plan? If yes, can you check the screenshot that you just sent showing the red banner on the top saying that your syncing is currently stopped, and you may resubscribe to the 3 TB plan to resume syncing. Have you tried upgrading to the 3 TB plan? I think it is offered for 30 days trial as well. The reason why you are being offered 3TB instead of the 2 TB is because of your current syncing status which you may have lots of files to sync and it may go over 2 TB based on what the system is able to detect. Kindly try the 3TB for a 30 day trial first and if it goes through then you should be good. You can always decide to go to the 2TB if you are not yet ready for the 3TB just make sure that you choose Selective Sync option so you don't have to sync all the files from your local storage but is able to choose only what you need.
I hope this helps.
Good day, if you noticed the red banner on the top most corner of your screen ( as shown in screenshot), you were encouraged to resubscribe to the 3TB plan since you went over your current storage space. May I know if you did choose a 3tb plan instead of a 2TB Plus plan? Hope this helps.
