Something went wrong message when trying to pay for upgrade

yes.

that would be great

No worries Catalyst-of-Awesomeness -- I just send you an email to investigate further.

At your convenience, please take a look at your email's inbox and we'll take it from there.

Hey Turki Al Nassib, sorry to see you're having trouble with this as well.

Just to make sure, have you tried to upgrade using a different browser or a private browsing window?

How about with a different card or PayPal, if that's a possibility?

Hi Turki Al Nassib, in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?

Turki Al Nassib,

When they emailed me directly from service, they found that the account had been processed through iTunes or ApplePay and was hung up there.  

I was not able to access this page (https://www.dropbox.com/support) while it was locked up, but I am sharing it with you because I can see now how it would get me to the support process sooner.

It should look like this if you click you want to email support.

Not to worry Turki Al Nassib, I just sent you an email, so we can look into this.

Just make sure to get back to me, when you get a chance!

the problem is still the same.

I already emailed the support team and tell now no solve

Hey Turki Al Nassib, sorry to hear you're still having issues with this.

Could you share your ticket ID in order to look it up in our system? 

Also, I can see that Hannah also sent you an email. Did you get the chance to check your email's inbox for her message?

I am having this exact same issue.  I've done all the usual tricks already mentioned here and nothing.  PLEASE HELP!

Hey Ruth_Angel, sorry to hear you're having issues with this.

Since you've already done some troubleshooting and this persists, would it be OK if we reached out via email to investigate further? 

Yes please

Sure thing Ruth_Angel - you've got

Whenever you get the chance, please have a look at your email's inbox and we'll take it from there.

Hi,

Was your problem solved at the end? I am having the same issue. It is very frustrating.

Hey abhishek anand, I'm sorry to see that you're also facing this issue.

Can you send us a screenshot of the error message, while making sure your personal info is hidden?

And also, can you try to upgrade your account from another browser/private browsing window and let me know the results?

Yes. It is the same with every browser, even the phone browser. I have tried incognito as well. The payment portal just shows this message all the time and keeps refreshing. I can't even make the purchase.

Hi Everyone,

So after months of trying everything and reaching out to customer support multiple times, I finally was able to find out the source of the problem (with help of one of the tech ladies at customer support.
Last year or maybe the year before, I paid for my upgrade through my company iPhone/Itunes which apparently locked my account with them. I usually use dropbox on my personal android phone or laptop. That's why I couldn't do it again through the website or PlayStore. Basically, what I did now is just canceled it from my iPhone subsucribtion list then everything started working fine and was able to pay it again through the website. 
I hope this going to help you.

Thanks. But I have never subscribed dropbox from phone or my ipad. To be sure, I have checked subscriptions in both apple and google play accounts. There is no subscription. They had messaged me that the automated annual transaction through my card failed. I upgraded one of my other dropbox accounts. That went well. But this one gets stuck on the purchase page forever. I cannot even change the payment method. Being such a large company, this is saddening that dropbox is taking so long to fix it. Its been 2 days and I have no solution. This account is connected to my PhD data and I have my defense next month. This is very frustrating and I might consider moving to a different cloud after this experience.

Here you go. I have attached screen shots of the error. I have tried different browsers, incognito mode. All this happened because my annual debit card payment was declined by the bank. I do not know what to next. This entire thread is filled with questions but no answers. 

Yes, that was excatly what I used to see when try to upgarde my plan. Somthing else I just rembered and not sure if its going to help you or not. 

I used to have one folder shared with my wife and she use Iphone. I unlinked that folder as well but honstely, I don't think it helped me but I want to through it here so you can try as well. 

I feel your concern, I was very close to move to anothet cloud service before I solved my issue. 

Hi abhishek anand, I just sent you an email, in order for us to have a closer look into this. 

Reply back to me, as soon as possible, and we'll take it from there. 

Hi,

I'm having the same problem and have already tried the suggested solutions. Would it be possible to be contacted via email like others here?