Something went wrong message when trying to pay for upgrade

Thank you

Hi Walter, 

I've been chatting by email with someone in the advanced support team. This person seems to be either very busy or in a significantly different time zone than I am. Would it be possible to be in touch with someone that could help me during the normal office hours? I'm in the Eastern Daylight Saving Time. The help I was given was to remove the 1TB add-on. And that doesn't resolve the issue. I still can't update do Business Plus. I still get the same error. My Dropbox is now full and makes it virtually useless. Any help would be appreciated. Thanks.

Hey r__m_nd, I understand where you're coming from, but since you're already in touch with a member of our team, it's not possible to switch to someone else.

Any concerns you may have or additional issues/questions, please direct them to the agent working on your case and they'll get back to you the soonest possible.

Apologies for any inconvenience this might cause.

Exact same problem here. Will be terminating my Dropbox account as a result and moving to everything over to Apple.

Hi there,

May I know if you are trying to purchase or upgrade to the Plus plan? If yes, can you check the screenshot that you just sent showing the red banner on the top saying that your syncing is currently stopped, and you may resubscribe to the 3 TB plan to resume syncing. Have you tried upgrading to the 3 TB plan? I think it is offered for 30 days trial as well. The reason why you are being offered 3TB instead of the 2 TB is because of your current syncing status which you may have lots of files to sync and it may go over 2 TB based on what the system is able to detect. Kindly try the 3TB for a 30 day trial first and if it goes through then you should be good. You can always decide to go to the 2TB if you are not yet ready for the 3TB just make sure that you choose Selective Sync option so you don't have to sync all the files from your local storage but is able to choose only what you need. 

I hope this helps. 

Need to upgrade and I keep getting the same error code. "Something went wrong. Please refresh the page or contact customer support"

I was sent here to find the answer. I'm concerned you'll dump the files because it needs an upgrade to handle the volume of files.

It was requested I do the following:

Refresh page: did nothing

Change browser (safari, chrome and edge were all tried): did nothing

Incognito window (in all 3 browsers above): did nothing

Clear cache: did nothing

Clear browsing history: did nothing

At a loss and need this account upgraded. 

Hey GraniteConsulting! Have you opened a support ticket about this perhaps? 

If not, can you clarify what plan you’re trying to upgrade to, when you receive this error, and also send me a screenshot of it?

Also, have you checked your browsers for any pending updates, and disabled any additional plugins?

Hi Nancy. I was only offered to come here and post. I was not offered a support ticket. The issue has not been addressed. 

Trying to upgrade from basic to Family. 

All browers tried (3) are up to date and extensions were not the issue. 

HELP!

Need to upgrade and I keep getting the same error code. "Something went wrong. Please refresh the page or contact customer support"

I was sent here to find the answer and to post about it. I'm concerned you'll dump the files because it needs an upgrade to handle the volume of files.

It was requested I do the following:

Refresh page: did nothing

Change browser (safari, chrome and edge were all tried): did nothing

Incognito window (in all 3 browsers above): did nothing

Clear cache: did nothing

Clear browsing history: did nothing

At a loss and need this account upgraded.

Trying to upgrade from Basic to Family. I had family, it expired and now it won't let me renew. 

Desperate for help.

All 3 browsers tried were up to date, I tried again today and it's showing the same error message. 3 browsers, incognito, 2 devices, and the same error message across the board. HELP.