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Catalyst-of-Awesomeness's avatar
Catalyst-of-Awesomeness
Helpful | Level 6
4 years ago

Something went wrong message when trying to pay for upgrade

I have been directed to seek your help paying for an upgrade on my account.
 
I get the same error no matter what computer, or browser (even incognito).
It allows me to enter all my payment info, but the black box is spinning and the submit button is grey and there is a pop-up that says 'Something went wrong. Please refresh.'
 
I was direct here when the support request by email only allowed for cancellations or refunds, which seemed to mystify the person advising me via chat.
Dropbox Plus
Payments
Plans
upgrades

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  • Nlmm's avatar
    Nlmm
    Explorer | Level 3
    2 years ago
    None of the steps have worked and I’m at risk of losing my important files. I have tried on both laptop and mobile, app included, but encounter the same error over and over.
  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Nlmm, in that case can I send you an email, in order for us to have a closer look into this? 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Nlmm, I've sent you an email, in order for us to have a closer look into this.

     

    I'll see you there!

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