Forum Discussion

de_waltdan's avatar
de_waltdan
Explorer | Level 4
2 years ago

Subscription not working

Hi there,    I'm currently having an ongoing issue with trying to purchase a dropbox+ subscription. No matter what browser, what device, or what card I use, I still get the same error of not being ...
Dropbox Plus
Payments
Plans
upgrades
de_waltdan's avatar
de_waltdan
Explorer | Level 4
2 years ago

yes, that would be great. 

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi de_waltdan, I just sent you an email, I'll see you there!

  • SBCHU's avatar
    SBCHU
    Explorer | Level 4
    2 years ago

    I have the same problem. When I try to make a payment, an empty window pops up to verify my payment, but it never moves forward. The same is on more browsers. The useless chatbot keep bringing me back, that for support I need a subscription - which I cannot do without support.

     

    How can I upgrade my subscription?

     

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hi SBCHU, do you have any proxy, VPN, extensions, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

      • SBCHU's avatar
        SBCHU
        Explorer | Level 4
        2 years ago

        Hi Jay, none of these.

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